Logo of I Love Diamonds - Best Online Diamond Jewellery Store in India

 

Shipping & Packaging

Free Shipping Anywhere in India

ILD provides free delivery/shipping on all items within India. All the successful orders placed on ILD will be shipped to the customer within 20 business days. For security reasons, ILD ships to valid street addresses only.

  • Our Shipping Partner is Blue Dart

  • You will be able to view the status of your most recent order by visiting the Order Status page, in the My Account section

  • For further assistance in determining the status of your order, please call our Customer Support number at 9739455000 or via email at wecare@ilovediamonds.com

  • For COD orders, full payment to be made upfront at the time of delivery, to the logistics partner, before the package is handed over

  • We request all customers to inspect the package for any damage or tampering before signing the receipt

Transit Insurance

ILD offers free insurance on all purchases, during transit, so that your purchase is 100% safe.

Safe Shipping

For your protection, all orders require your/consignee’s signature upon delivery. The orders will be shipped to the address that you have specified in the checkout page.

Secured Packaging

All jewellery from ILD meant for door-delivery shall be packed in tamper-proof, high quality material. The jewellery shall be delivered to you in an ILD box along with the relevant authentication certificates and invoices.

  • The packaging is designed specially for your convenience and security

  • You would receive a tamper-proof packaging at your doorstep by our delivery partners

  • Inside the package, you would find your selected jewellery, in a sealed see-through box, along with all warranties and certificates

  • Do not remove or tamper with the tamper proof tag if the jewellery is NOT what you had ordered

  • You can try the jewellery with the tamper-proof tag on; but do NOT remove or tamper with the tag if you wish to return the jewellery

  • Click here to read the Exchange & Returns Policy.
  • Kindly note: The packaging and dispatch of all products from ILD shipping center has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and ILD

What is the procedure for packing the return shipment?

  • Upon receipt of the Tamper Proof Bag, please place the product(s) you wish to return inside the respective product box

  • Place the box containing the product inside the Tamper Proof Bag

  • Put all respective Original Invoice, Certificate and other document received with the product into the Tamper Proof Bag

  • Once you have put the product(s) along with the documents received with it into the Tamper Proof Bag, you will need to seal the bag

  • You will find a strip of label on the inner top side of the bag, which you need to remove and seal the bag

  • Please make sure the bag is sealed properly

  • Once bag sealed, it cannot be opened unless cut open

  • Please hand this bag over to our shipping partner Blue Dart only upon a receipt for the same