ILoveDiamonds.Com

 

FAQ

About ILD

Who are we? What makes I Love Diamonds different?

Where is I Love Diamonds located?

What do I do if I want to see the jewellery before I buy it online?

 

Where is your jewellery made?

 

Does I Love Diamonds have a catalogue?

I can't find the piece I wanted on the site any more. Can I still order it?

Does all ILD diamond jewellery come accompanied with a certificate?

Do you provide customization on jewellery?


Ships Fast

What is Ships Fast?

How do I identify which products are available for Ships Fast?

Are there any time limits to place a Ships Fast order?

How long will it take to ship products which are placed after the stipulated time frame?

How do I need to make payments for Ships Fast orders?

What do I do if a product that I select, isn’t available under the Ships Fast category?


Try & Buy

What is Try & Buy?

Where can I locate an ILD trust store?

HOW DO I SELECT MY PREFERRED TRUST STORE FOR THE TRY & BUY OPTION?

WILL I NEED TO PAY AN ADVANCE WHILE USING THIS OPTION OF TRY & BUY?

How do I pay for order placed using Try & Buy option?

When can I collect my order from the selected trust store?

What is the time duration within which I need to collect the product from the trust store?

What happens if I am unable to visit the store within 7 days from the date I receive the call?

What if I don’t like the product once I visit the store?

How do I pay at the trust store?


Service

Do you provide repair/servicing for diamond jewellery bought from you?

What is included in the complimentary service?

What is not included in the complimentary service?

How can I send a product for repair/service to ILD?

Who will bear the cost of courier when I send a product for repair/service?


Account Registration

Do I need to register to be able to shop on www.ilovediamonds.com?

What do I do if I forget my Login id & Password?

Can I have multiple accounts linked to the same email address?

Are the personal details that I have shared with you secure?

Can I edit my personal details?

What is the difference between Billing Address and Shipping Address?


Refunds

How do I get my refund after cancellation?

When will I get my refund?

I was supposed to receive refunds by now, but I have not. What do I do?

How will I receive my refund in case of CoD?


Size and Accuracy

How do I understand which finger ring size/bracelet size will fit me? Do you have a size chart?

Do pendants come with the chain?

Are the colors of images of the jewellery shown on the website accurate?

Shopping jewellery online must be a really complicated process?


Offers

Do you offer any additional discounts?

Do you sell gift cards or gift certificates?


Return and Exchanging

What is Money back policy?

Will you withhold some shipping charges when I return the product within 30 days?

Will I have to pay for shipping the product back to you?

What is your Exchange Policy?

Can I cancel my order?

How do I return the product to ILD within 30days?

In case I change my mind about the size picked up, can I replace the order?

What do I do if I receive the wrong product?

The product that I received was damaged and I want to return it. What do I do?

What is the return policy?

What is the procedure for return?

What is the procedure for packing the return shipment?


Diamonds & Jewellery

How do I know if a diamond is genuine?

Which shape gives me the greatest value for my money?

What are Diamond Facets?

How many facets does a diamond have?

What are the “four C’s” relating to diamond quality?

What is the most important “C” in the choice of a diamond? Color or Clarity?

What is most important of the 4 Cs in India?

What is an “Ideal Cut”? ?

What does a Carat mean?

What is the best shape of diamond for an engagement ring?

Is a fancy colored diamond judged for clarity just like a white diamond?

What are 'synthetic' diamonds?

What are 'conflict' diamonds?

How to take care of diamond jewellery?

Can a diamond break or chip?

Is the jewellery certified?

What is the purity of gold that is used for making the jewellery at ILD?

Does ILD provides hallmarked jewellery?


Diamond Certification Questions

What is jewellery certification?

What is the benefit of getting a jewellery certificate?

Why is diamond certification important?

What is outlined in the jewellery certificate?

I lost my jewellery certificate, can I get a duplicate?


Order, Order Status, Shipping, Packaging & Payment

How can I know the status of my order?

What happens if my order is lost in transit?

Where do you deliver within India?

I live outside India. Can I order for something to be delivered in India?

Do I need to pay shipping/delivery charges?

How soon will I receive my order?

Can I send gifts to my loved ones?

How will the delivery be done?

How safe is my product?

Does ILD deliver internationally?

Can I change my shipping address after I have place an order?

How is my jewellery packaged?

What should I do if the product delivered is damaged?

What do I do if I have not received my order yet?

Is Cash on Delivery (COD) available for my location (Pin code)?

Does ILD have transit insurance?

Does ILD have same day shipping?

What is Cash on Delivery (CoD)?

How do I cancel my order if I have ordered through Cash on delivery?

How does CoD work?

Is there any additional charge for the CoD shipment?

Is there any limit on CoD shipments?

How long will it take for me to receive the product through CoD?

Can I place as many orders as I wish by way of CoD?

How do I make a payment for an ILD purchase?

Are there any hidden costs?

Are prices on ILD subject to change?

How do I pay using a Credit/Debit card and is it safe?

How long will it take to get refunds, if any?

Can I offer cheque for the payment in place of cash?

What is the option if no one is at home when the courier person comes?

What are the reasons that my credit/debit card may get refused?

My transaction failed but money was deducted from my account. What do I do?