Currently, we have our online portal www.ilovediamonds.com and our trust stores in Chennai, Coimbatore and Bengaluru.

You could visit any of our trust stores located in the below mentioned cities and take a look at the jewellery.

• Bengaluru

• Chennai

• Coimbatore

We manufacture our jewellery in-house, where we have specially skilled and experienced craftsmen. Their work is unique and features a high level of finesse. Our jewellery has been created by the best synergy of modern machines and human perfection.

We believe that – “You are an original and hence your jewellery deserves to be nothing less”. All our products are showcased on our website –www.ilovediamonds.com and at the same time actual pieces are available in our trust stores.

You could call our customer service helpline at 9739455000 or email us at wecare@ilovediamonds.com and we would be glad to help you find the piece of jewellery that you may have liked.

Yes, all our diamond jewellery comes along with appropriate certificates from international gemmological labs like EGL (European Gemmological Laboratory) and SGL (Solitaire Gemmological Laboratory).

In case you wish to customize any product that is showcased on our website, you could call our customer service helpline @ 9739455000 or email us at wecare@ilovediamonds.com Based on the feasibility of the modification, we will be more than glad to customize any product for you.

At ILD, we value our customers time and understand that clients may need quick deliveries for special occasions in their lives. Hence we provide a special feature where we dispatch the products within 48 hours from the time the order is placed.

We have a separate category on the home page which lists Ships Fast products. All Ships Fast products will have a blue band that reads out “Ships Fast”.

Yes, to ensure that we don’t disappoint you, only orders received between Monday through Thursday by 3 pm will be considered as a Ships Fast order and will be shipped within 48 hours.

Any Ships Fast orders placed post the timeframe of Monday to Thursday – before 3PM, will be shipped within 3 to 4 days.

You could either pay online using your debit/credit card, net banking, wallets or opt for COD (Cash On Delivery).

You will need to place an order for such a product as a regular product and we will dispatch it within 15 days.

ILD provides you the option of selecting a product online and collecting the delivery in person from any of our trust stores.

Currently, we have our trust stores in Bengaluru, Chennai & Coimbatore. You could click here to find more details.

You could select it once you are on the product page by clicking the “Try & Buy” button or/and during checkout, you would be provided with the trust store options, you could select your preferred trust store accordingly.

No, we understand your apprehension about “look and feel” and hence we do not collect any advances for this option.

You could use the option of “Pay at Store” during checkout. This means that you wouldn’t have to pay any amount while placing an order.

Once your product arrives at the selected trust store, you will receive a call from one of our Customer Support Executives informing you about the same.

Your product will be blocked for a week from the date you receive the call. We would request you to visit the store, to collect your product, within 7 days from the date you receive the call from us.

We understand that there could be various reasons for not being able to visit the store, however we will unblock the product and it would be available for sale for other clients.

You could let us know about it and our team at the trust store could provide you more options immediately.

You could pay using cash or credit/debit cards at any of our trust stores.

At ILD, we offer a complimentary service for one year for jewellery purchased from us.

Every product purchased from I Love Diamonds, includes free polishing of jewellery and replacement against any manufacturing defects.

The complimentary service doesn’t include the cost of replacement of missing gemstones/diamonds due to any wear and tear.

You could call our customer service helpline @ 9739455000 or email us at wecare@ilovediamonds.com and we would be glad to assist you with the procedures.

The cost of the courier will have to be borne by the client for both to & fro.

No, you can shop as a guest on www.ilovediamonds.com in case you do not wish to register on the website. However, we strongly recommend that you register on our website as it makes your checkout faster, allows you to track your order, save products that interest you to a short list (which you may access at a later time) and provides a better shopping experience.

Please go to the login tab on the landing page of the website, click on Forgot password and enter your email address before submission. Your login id is always your registered email address that you may have used during initial registration. Your temporary password shall be emailed to your registered email address immediately, which you will need to change upon login.

No, you can have only one account linked to a single e-mail address.

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us.

Yes, it can be done in the section under the “my account” tab after logging in to your account.

Billing Address is the address where you would get your invoice/tax invoice. Shipping address is the address where you would receive the shipment.

Upon cancellation of the order, ILD will refund the amount by cheque / NEFT within 2 to 3 weeks.

Upon receipt and inspection of the returned jewellery, ILD will refund the amount by cheque / NEFT within 2 to 3 weeks from the date the product is received by ILD.

Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com . We will be glad to help you.

Upon receipt and inspection of the returned jewellery, ILD will refund the amount by cheque / NEFT within 2 to 3 weeks from the date the product is received by ILD.

When ordering a ring or a bracelet, you can choose the size of the bracelet or ring. To help you better, please use our Ring Sizer or Bangle Sizer Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com . We will be happy to send you a complimentary plastic ring / bangle sizer.

No, the chain is only for reference purpose and is not included in the price of the pendant you select.

At ILD, we strongly believe in delivering what we showcase on the website. However, due to digital resolutions from screen to screen the image colors change slightly

Not at all. In fact, we have done our best to make www.ilovediamonds.com user friendly and easy to browse website. Just follow these simple steps

• Once you login on our website – www.ilovediamonds.com

• Choose the tab – Earrings, Pendants, Necklaces, Rings, etc., according to your preferences.

• Browse through our various designs and select the one you like

• Once you have made your choice, click on the ‘Buy’ button and enter your payment details.

• You will receive an auto generated mail from us confirming your purchase.

At ILD, since we manufacture our own products, we eliminate the margins of the middlemen hence we offer the lowest possible prices to our clients. However, ILD extends exclusive offers and services to the clients who register themselves on the website. We will be offering different promotional offers from time to time.

At this point we do not sell any gift cards/certificates. However, we will be soon introducing this as well.

If you are not 100% satisfied with your purchase, you may return the product within 30 days for full refund or exchange. Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com to process the return. We will be glad to help you. Note: If you wish to return the product for any reason, do not remove the Tamper Proof Tag on the bag / product.

No, We offer free shipping on the product(s) to be returned, within 30 days of purchase. However if the jewellery is found to be tampered, no exchange or refund will be entertained. Product will be returned back to the customer.

No. We offer free shipping on the product(s) to be returned, within 30 days of purchase. If the jewellery is found to be tampered, no exchange or refund will be entertained. Product will be returned back to the customer.

We offer a Lifetime Exchange Policy on all purchases made. Bring in your used ILD jewellery and avail the lifetime exchange facility. Only jewellery bought from ILD can be exchanged. Exchange price will be determined based on the prevailing diamond and gold prices less 10%. In other words your jewellery will be valued as follows: (Gold value on the date of exchange + Diamond Value on the date of exchange) – 10%. This amount will be adjusted against the bills raised on your new purchase. Note: The return value will be determined at ILD’s discretion, keeping in mind any promo/discount availed at the time of purchase and/or during the time the product being exchanged. For all returns/exchange, we would require the original invoice & certificate(s).

If you wish to cancel your order, please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com . You could also login to your account and cancel your order.

Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com to process the return.

Yes, please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com . We will be glad to help you. We will have a complimentary plastic Ring/Bangle sizer that we'd be happy to send across to you.

All our products are shipped to you in Tamper Proof Bags, inside which is a see through box. If it is not the product you ordered, please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com

You needn’t worry should you have not noticed any damage after receiving your parcel. We recommend you to contact our customer support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com Note: If you wish to return the product for any reason, do not remove the Tamper Proof Tag on the bag / product.

We want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return the product within 30 days for full refund or exchange. Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com to process the return. Note: If you wish to return the product for any reason, do not remove the Tamper Proof Tag on the bag / product.

• Please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com to process the return.

• We will send you by courier an ILD Tamper Proof Bag along with a covering letter explaining the procedures.

• Please call us when you receive the courier.

• We will schedule a pick up (as per your convenience) of the packed product from your end (in the tamper proof bag) which would be in between 4.30 – 8.30 pm Monday – Saturday.

• We will inform you the date and time your shipment is scheduled for pick up after confirmation.

• You will need to hand over the sealed Tamper Proof Bag to our logistics partner, Blue Dart upon receipt of an acknowledgment slip.

• We will confirm the receipt of the shipment once checked by us under special dedicated camera’s where the whole unpacking will be recorded to safeguard the interest of our clients & ILD.

• Upon receipt of the Tamper Proof Bag, please place the product you wish to return inside the respective product box.

• Place the box containing the product inside the Tamper Proof Bag.

• Put all respective Original Invoice, Certificate etc received with the product into the Tamper Proof Bag.

• Once you have put the product(s) along with the documents received with it into the Tamper Proof Bag, you will need to seal the bag.

• You will find a strip of label on the inner top side of the bag, which you need to remove and seal the bag.

• Please make sure the bag is sealed properly.

• Once bag sealed, it cannot be opened unless cut open. (Note: Please hand this bag over to our shipping partner Blue Dart only upon a receipt for the same.)

Diamonds may look similar to the naked eye, yet, only an expert Gemmologist with powerful analytic tools can detect flaws that could make the real difference in terms of value and finish. A gemmological certificate provides the real confidence to the buyer. Hence, all our jewellery comes with a BIS hallmarking logo and an International Gemmological Laboratory certificate.

Round Brilliant Cut (RBC) has the most brilliance, and is the most popular. Fancy diamonds look more elegant in larger sizes.

Facets are the polished, flat surfaces on a diamond. It is the arrangement of the facets that gives a diamond its lustre & brilliance.

In a Round Brilliant Cut (RBC) there are 57 facets + 1 cu-let, which makes it 58 facets. 32 facets plus the table above the girdle and 24 facets plus the cu-let below the girdle. Some stones with only 18 facets are referred to as “single cuts”.

The four C’s are Carat (weight), Color, Clarity and Cut of the stone.

• Color: This is the first “C” of the 4C's of diamonds. All International gemmological institutes have established a scale of 23 letter grades indicating a diamond's color.

  • D,E, and F are the highest and rarest grades.

  • G through J are nearly colorless.

  • K,L and M are faint yellow.

  • N through R are grades of very light yellow.

  • S through Z are considered light yellow.

  There are other fancy color of diamond, such as blue, pink and yellow.

• Clarity is the second “C” of the 4C's of diamonds. Using a Gemmologist’s eye glass or loop at 10 times magnification, a trained eye can detect identifying characteristics which affect a diamonds clarity. The most common are internal flaws called inclusions. Some diamonds have external flaws, which are called blemishes. The size and location of these characteristics determine how the diamond is graded on scale as:

  • FL - Flawless

  • VVS - Very Very Small inclusions

  • VS - Very Small inclusions

  • SI - Small Inclusions

  • I - Imperfect (eye visible inclusions)

• Cut is the third “C” of the 4C’s of diamonds. There are many different shapes of polished diamonds, such as Round, Pear, Marquise etc. But, while these are often referred to as cuts, this is not what is meant by the third “C”. From a gemmologist point of view, the cut of a diamond is what determines its brilliance. Unlike the other three C's, a diamond’s cut has no single defined standard. Rather, it is a set of measurements which determine the relationship between its dimensions, finish and light performance. Whatever the diamonds shape is, its width and depth determine how light travels inside. The more successful a diamond cutter is in balancing these considerations, the more valuable the stone will be. Even a colorless and flawless stone can be significantly diminished by a poor cut, because it will lack visible brilliance.

• Carat is the fourth “C” of the 4C's of diamonds. Among all of the characteristics of a diamond, the carat is the most known and probably the most easily observed. A carat abbreviated “CT”, measures the weight of a diamond. One carat is one fifth of a gram, meaning a 5 Carat diamond weighs one gram. Since larger diamonds are rarer than smaller ones, the price per carat increases with its weight. In other words, two ‘one carat’ diamonds will cost less than a ‘two’ carat diamond of the same grade. Although carat weight mostly determines a diamonds apparent size, what really determines its appearance are the other three C's. So while a larger diamond might be more costly, it may not be as beautiful as a smaller one.

The importance of each “C” is dependent upon the recipient’s personal taste. If all a person wants is a huge diamond, they can sacrifice color and clarity to afford a bigger carat. Many people want a diamond that sparkles brilliantly, and they should focus on finding a diamond with a perfect cut and least amount of colour. This is because light reflects best off colorless diamonds since color absorbs the light.

The cut of the Diamond is undoubtedly its most important feature. It has the greatest possible impact on the overall look and beauty of the Diamond. In simple terms the cut basically refers to the sparkle and the life of a Diamond.

The cut of a diamond does not have a single defined standard, rather it is a set of measurements that determine the relationships between its dimensions, finish and light performance. Whatever the diamond’s shape is, its width and depth determine how light travels inside the diamond.

‘Carat’ is the unit of measuring the weight of a Diamond. In actual terms, 100 points equals one carat. By a common weight measure, one carat equals to one fifth of a gram.

The most common is the Round Brilliant Cut (RBC) as it reflects more light back from the table, accounting for the beauty of the diamond. Some prefer the fancy shape like Pear or Marquise. However, the best shape of diamond for an engagement ring depends on:

• Personal preference.
• Desired brilliance (Round Brilliant Cut has the most).
• Weight (Fancies look more elegant in large sizes).
• How big you want it to look.
• Color and clarity of diamond.

Yes, a fancy colored diamond is judged for clarity just like white diamonds. But we at ILD, do not use colored diamonds.

Synthetic or 'cultured' diamonds are created in the laboratory. All synthetic or 'cultured' diamonds must legally be declared as such. We at ILD, use only ‘natural mined diamonds’.

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. We strive to assure that every diamond we sell is 'conflict-free'. We at ILD take ethical diamond trading seriously. All our diamonds are sourced from reputed suppliers with certifications that ensure the diamonds are conflict free.

Jewellery cleaning is the practice of removing dirt from jewellery to improve its appearance. There are a number of things you can do to prevent build-up of dirt and prevent jewellery from becoming tarnished.

• Store jewellery carefully in its original packaging or in a jewellery box
• Avoid exposing jewellery to harsh chemicals or perfumes as this could cause damage and discoloration
• Avoid wearing jewellery when using household cleansers
• Sweat can result in a grimy build up on jewellery, this can be removed by cleaning jewellery using warm water, mild soap and a soft bristle toothbrush
• Avoid exposing jewellery to hair spray, cosmetics or lotions as this can tarnish or discolour the jewellery
• Stone settings can become loose over time, especially if they have hit against a hard surface or snagged on clothing

Even though diamonds are extremely hard, they can still be damaged from abuse. Diamonds can scratch each other and all other gemstones, such as sapphires, rubies, emeralds, and pearls. You should store your diamonds away from other gemstones in a jewellery box and avoid wearing any valuable gemstones while doing hard work.

All our jewellery is BIS hallmarked by government recognized assayers and certified by international gemmological laboratories. Every ILD product will have the BIS Logo, 750 mark which identifies 18k Gold, ILD's logo and the mark of the assaying centre.

All our jewellery is made in 18K gold.

Yes, every piece of jewellery at ILD is a BIS hallmarked product.

Jewellery certification is the gemmological analysis of your diamonds & gold characteristics and components. Analysis is done in an independent international laboratory by certified gemmologists. Once the analysis is complete, you will receive a certificate with all the product descriptions and photograph on it.

The jewellery certificate assures buyers of the quality and authenticity of their diamond(s) and gold. If you later decide to sell your jewellery, having the certificate will provide the stamp of authenticity you'll need to get a fair price. Having the certificate may even add value to your jewel.

Today there are artificial diamonds and treatments used to enhance the colour and purity of diamonds. Treatments have become so sophisticated that even your diamond dealer/retailer will not be able to detect them without advanced laboratory equipment, thus, diamond certificates safeguard your purchase.

At ILD, our certificate will include the following information:

• Color
• Clarity
• Cut
• Carat weight
• The diamond's shape
• Gold caratage
• Picture of the product

Yes, we will arrange for a duplicate copy of the product at a nominal cost of Rs. 500/-. You could call our customer service helpline at 9739455000 or email us at wecare@ilovediamonds.com and we would be glad to assist you with the procedures.

You can use your login credentials under My Account and check the status of your order. If you have not registered previously then contact our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com and we would be glad to assist you.

ILD offers free insurance on all purchases, during transit, so that your purchase is 100% safe. Though it would be rare that a product is lost in transit, should this happen we would notify you and process a new order for you or refund your money based on your request.

Please key in your pin code on the product page to determine if the shipment is possible in your location. For security reasons, ILD ships to valid street addresses only.

Yes, you could make a payment online and provide a shipping address. You cannot avail COD for such transactions.

ILD provides free delivery/shipping on all items within India.

All the successful orders placed on ILD will be shipped to the customer within 15 business days.

Yes, you can send any of the products available on www.ilovediamonds.com as gifts to your loved ones. However, you cannot avail COD for such transactions and the payment needs to be made upfront. However we do not provide a different packaging for gifts.

We process the delivery only through a reputed logistics company – BlueDart.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart. Please do not accept any package that has been tampered with. Kindly note: The packaging and dispatch of all products from ILD shipping centre has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and ILD.

Currently we do not ship internationally.

For security reasons and keeping customer safety in mind, we do not allow any change in shipping address once the order is placed.

All jewellery from ILD meant for door-delivery shall be packed in tamper-proof, high quality material. The jewellery shall be delivered to you in an ILD box along with the relevant authentication certificates and invoices.

We recommend you to contact our customer support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com and our team will arrange for the product to be picked up along with the original packaging material, invoice and product certificates. Note: If you wish to return the product for any reason, do not remove the Tamper Proof Tag on the bag/product.

Please contact our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com and we would be glad to assist you.

Please key in your pin code on the product page to determine if the COD shipment is possible in your location. For security reasons, ILD ships to valid street addresses only.

Yes, ILD offers free insurance on all purchases, during transit, so that your purchase is 100% safe.

As of now we do not have same day shipping.

Cash on Delivery (CoD) is a payment method where you pay for product(s) received in cash, when the courier company delivers the item to you.

If you wish to cancel your order, please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com. You could also login to your account and cancel your order.

You place an order on www.ilovediamonds.com. Check for CoD facility by entering your area pin code in the text box. Choose CoD option if available and complete the order placement. You pay the complete amount in cash to the logistics company once the product is delivered to you. Please remember payment through cheque, draft or any other means will not be accepted by the logistics company.

No, there is no additional charges for CoD shipments.

As per government regulations CoD orders are allowed up to INR 49,000/- only.

All the successful orders placed on ILD will be shipped to the customer within 15 business days. For security reasons, ILD ships to valid street addresses only.

Yes, as per government regulations up to a maximum of INR 49000/-. Also, if it exceeds INR 49000/- you could place the orders independently.

ILD has partnered with CC Avenue as a payment gateway partner. Customers can pay for their purchases with Credit Card, Debit Card, or Net banking. And also by choosing the CoD option by paying cash to the logistics company up on delivery of your shipment.

At ILD we believe in being transparent with our customers, hence there are no hidden charges.

Yes, due to the gold price fluctuation the price might vary on a daily basis.

We accept Visa, Master Card & Amex cards.You will need to key in the below details in the payment page:

• Your Full Name appearing on the card
• 16-digit Credit/Debit Card number
• 3 digit CVV Code (Card Verification Value - found on the back of the card)
• Complete the payment flow by entering the OTP (One Time Password) number to get the payment confirmation.

ILD will refund the amount by cheque or NEFT within 2 to 3 weeks from the date the product is received by ILD.

Currently at ILD we do not accept offline payments. However you could visit one of our trust store/point after having selected your jewellery and make the payment there.

Usually, the courier company will call you before delivering the shipment. For your protection, all orders require your/consignee’s signature upon delivery. To ensure that your courier reaches you smoothly. One should share:

• A valid mobile number or landline number.
• An alternate phone number.
• Correct address and landmark. This will help the logistics company locate you easily and complete the process faster.

Debit & credit card companies refuse authorization of cards for specific reasons such as the points mentioned below. Please contact the respective debit/credit card issuing bank for further clarifications.

• The card number and/or other details of the card entered is/are not valid (sometimes a typographical error)
• The card does not have sufficient balance to make the payment of your order
• The card expiration date is not entered correctly (sometimes a typographical error)

Please get in touch with your credit / debit card company to validate if the payment was credited to ILD. If no, claim for a refund from the credit/debit card company. If yes, please call our Customer Support number at 9739455000 or send us an e-mail at wecare@ilovediamonds.com and we would initiate a refund.